Shipping and cost:
Your order will usually ship the same business day or no later than 24 hours from the time it is placed on our web site. If your order does not ship within 24 hours, customer service will notify you via email explaining the delay. International orders may take additional time. We will verify the information you provide us with the card issuing bank before your order ships.
We always ship via USPS Priority Mail which takes about 2-3 days to get to you. We may ship via UPS if that would be much less expensive for us (e.g. orders that weigh more than 10 lbs).
There is a flat rate shipping fee of $5.95 for orders within all US 50 states.
No additional charges for handling. There is an option for local customers to select "In-Store Pick Up" instead of USPS Priority Mail. This means that you will not be charged for shipping and you are welcome to pick up your ordered items in our retail store located at 1023
Nipomo Street, San Luis Obispo, California.
International Orders
We always ship via USPS Priority Mail and our International flat rate shipping fees are as follows:
Canada $17.95
Argentina, Brazil & Mexico $25.95
all other International orders $29.95
No additional charges for handling but if the ordered amount exceeds what can fit in the maximum allowed size of package for USPS Priority Mail, we must charge another shipping fee for the second package, third package, etc.
The maximum size that we use is: 16'' x 12'' x 8'' (41cm x 31cm x 20cm) and will be able to contain about 90-120 skeins of Cotton/Alpaca yarns which is about 10 - 14 lbs (4.5 - 6 kg).
The woolen yarn requires a little more space so this box might contain about 60 skeins of Eskimo, Alaska or Fabel which is about 6 - 7 lbs (3 - 3.5 kg).
You will be charged in US dollars. Currency conversion rates are a guide for your convenience only. They are updated frequently. We do not guarantee the accuracy of this information.
Your packages may be subject to customs fees and import duties of the country to which you have your order shipped. Charges for customs clearance and import duties must be borne by you; we have no control over these charges and cannot predict what they may be.
Any local duties, taxes or customs charges assessed by your government are your responsibility. Keep in mind that we have absolutely no control over these charges.
APO/FPO Addresses
Shipping to all military addresses may take a little longer to handle. We need to visit the Post Office and hand over all APO/FPO parcels.
Use the following format to fill out the address form:
Johanna Smith
Address Line 1
Additional Address Info (If Needed)
APO, AP 12345
USA
You do not need to enter in the actual city, state or country of where you are located. Enter APO or FPO for the city and AP or AE (US Military) for the state. Be sure to submit your actual credit card billing address in the "billing address" section if the APO/FPO address is not on file with your credit card company. Type the APO/FPO address into the "shipping address" section.
Incorrect Addresses
Note: In the event that an incorrect address has been provided to Nordic Mart, we reserve the right to charge for any extra carriage costs incurred. If possible we insure international orders but this service isn't available in all countries. We cannot be responsible for lost parcels.
Returns:
30 day Money Back Guarantee.
All of our products are unconditionally guaranteed and may be returned for refund, less shipping cost, within 30 days from the date of shipping.
We at Nordic Mart want to make sure that you are satisfied with your order and that you feel free to try our yarns with the confidence of knowing you can return something if it really isn't what you expected.
Please apply for a Return Merchandise Authorization (RMA) through you customer service that you reach when logged in to our website.
Returns cannot be accepted without an RMA. Purchase receipt must accompany all returns.
Unused yarn in its original condition (with labels/tags intact, unwound, no stains, no smell) may be returned for up to 30 days. Unfortunately we cannot accept returns beyond this time due to the constraints of dye-lots and seasonal products.
Carefully pack and ship to us via an insured and trackable carrier such as UPS, FedEx or DHL. Also, please keep your return shipping receipt and tracking number for your reference during the return process.
When we receive the yarn, we will refund your full purchase price via the original method of payment.
We will refund the shipping cost only if the return is due to an error made by us. Otherwise, the shipping cost will not be refunded. We cannot refund any customs duties.
We get most pictures for the yarn display from Garnstudio's website and use the same color names as they do. The most complicated part of presenting yarns on the internet is the colors. There are so many factors to be aware of, e.g. the monitor must be calibrated to show the correct color balance, contrast and brightness. Old and cheap monitors usually doesn't show colors correctly no matter how much you try to calibrate. Then we also have our own tastes, our sense is that this is in the eye of the beholder. Therefor we cannot refund the shipping cost if you have different opinion regarding a yarn color.
If you want to exchange for something else, we kindly ask you to place a new order on this. That way we get it correctly registered in our system.
Books and needles are always final sale unless they are damaged in shipping or the wrong product has been shipped.
Damage / Error:
Products are free of damage and breakage when your order is shipped from our warehouse. Although Nordic Mart products are packaged very carefully, damages may occur in transit. Nordic Mart guarantees to replace products broken or damaged in transit. All damaged items will need to be returned to us. We will not ship out the replacement items until we receive and inspect the damaged item(s) that are returned.
Any items that are shipped in error will be exchanged or replaced at no cost to you.
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