We usually ship all orders via the United States Postal Service. Sometimes we use other carriers.
Typically orders shipped with USPS Priority Mail are processed and ready for shipping within 24 hours (Weekends/Holidays 24-48 hours, sale periods it could be up to 3 days) after the order has been placed.
Once the package has left our warehouse you can track the progress of your shipment. Priority Mail is slightly more expensive than Ground/First Class Mail, but ensures faster shipping times if you need an order sooner. Care is taken to make all packages neat and correct.
Ground/First Class packages are usually shipped within 48 hours but may take longer (up to 4 - 10 workdays). During sale periods this wait time may be longer due to large order volumes.
Cost for shipping in the US are $4.95 flat rate fore Ground/First Class and $6.95 flat rate for Priority Mail.
We also have a single skein shipping service with a flat rate cost of $2.50
Cost for shipping to Canada varies by size and weight of the order, and starts at $8.95 (again, this will depend on the size of your order, and you will be given a ship quote before you finalize the order) Please note: sometimes international orders will incur customs or import fees that you will asked to pay upon delivery.
Nordic Mart cannot be held responsible for these extra fees nor for lost, stolen, damaged, mis-delivered or delayed packages. Issues with missing packages need to be addressed with USPS first.
Holding Orders: Once you place an order, it will be processed and shipped as soon as possible. We will contact you regarding any issues with your order to try to get it to you ASAP, otherwise it will ship within our regular shipping times.
We cannot hold orders without a ship date. We can hold an order for up to a week if you need to ensure arrival to a hotel or for a certain event, but we must be notified of the ship date in comments on the order. We cannot hold your order indefinitely or without a ship date, and if we receive an order with no alternate ship date, we will ship the order as soon as possible from the order date.
You may return most items in their original condition with labels intact within 30 days of delivery for a full refund. We cannot issue refunds for skeins missing labels, that have been opened or partially used, or have a smell when we receive them. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
NOTE Unfortunately we cannot accept returns on needles and pattern books. If you return a yarn you bought on SALE, you will receive store credit for the returned items instead of a refund.
The return process is really simple.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button and follow the instructions on the screen. For processing the refund we will need the order number along with the preferred email address for communications.
In most cases you will receive a refund within 5 - 10 business days of giving your package to the return shipper however, in some rare cases it may take longer. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).