We are located in San Luis Obispo County, California. All California customers are
subject to sales tax. Out-of-state sales are free of sales tax.
Secure Payment Methods
You can shop at Nordicmart.com internet store with confidence. You can pay by using either Paypal or credit cards, and all payments are transferred by the highest level of transaction processing security.
Out of stock Items
In the rare instance when we don't have your item in stock, it may already be on the way to our warehouse! Should we not have enough of an item on hand to fully fill your order, you will be informed during the ordering and checkout process.
In general, expect any items that are out of stock to arrive here within 5 to 20 days.
Our suppliers are overseas and shipping times can vary.
If you want to place an order for an item that is not fully in stock, please contact us.
Since you only can place an order on an item if we have it in stock, backorders are very rare. If there for some reason will be a backorder, it can be canceled at any time by you.
If your item(s) is not available from our warehouse, your order will fall into a back order status; we will notify you right away and you will be given an option to either wait until the product is available or have a full refund.
We will always try to send the same dyelot when possible or dyelots that look very close to the eye. If you require all yarns of a particular color to be the same dyelot, please add a comment or note to your order that you need all colors from the same dyelot and we can do our best to accomodate your request. If we do not have enough of one dyelot, we will hold your order until we restock and that could add up to 2 weeks of waiting time. When you work with different dyelots, if you switch between the different lots on every other row, the colors will blend better in your pattern. We usually find that dyelots do not differ from one other much, and will always do our best to match the colors. If you do not add a note to your order, we will choose matching dyelots if available, otherwise we will send visual matches.
You may return most items in their original condition with labels intact within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
NOTE Unfortunately we cannot accept returns on needles and pattern books. If you return a yarn you bought on SALE, you will receive store credit for the returned items instead of a refund.
The return process is really simple.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button and follow the instructions on the screen. For processing the refund we will need the order number along with the preferred email address for communications.
In most cases you will receive a refund within 5 - 10 business days of giving your package to the return shipper however, in some rare cases it may take longer. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We usually ship all orders via the United States Postal Service. Sometimes we use other carriers.
Typically orders shipped with USPS Priority Mail are processed and ready for shipping within 24-48 hours after the order has been placed.
Nordic Mart cannot be held responsible for lost, stolen, damaged, mis-delivered or delayed packages. Issues with missing packages need to be addressed with USPS first.
Once the package has left our warehouse you can track the progress of your shipment. Priority Mail is slightly more expensive than Ground/First Class Mail, but ensures faster shipping times if you need an order sooner. Care is taken to make all packages neat and correct.
Ground/First Class packages are usually shipped within 48 hours but may take longer (up to 4 - 10 days). During sale periods this wait time may be longer due to large order volumes.
Cost for shipping in the US are $4.95 flat rate fore Ground/First Class and $6.95 flat rate for Priority Mail.
We also have a single skein shipping service with a flat rate cost of $2.50.
Cost for shipping to Canada varies by size and weight of the order, and starts at $8.95 (again, this will depend on the size of your order, and you will be given a ship quote before you finalize the order) Please note: sometimes international orders will incur customs or import fees that you will asked to pay upon delivery.
Holding Orders: Once you place an order, it will be processed and shipped as soon as possible. We will contact you regarding any issues with your order to try to get it to you ASAP, otherwise it will ship within our regular shipping times.
We cannot hold orders without a ship date. We can hold an order for up to a week if you need to ensure arrival to a hotel or for a certain event, but we must be notified of the ship date in comments on the order. We cannot hold your order indefinitely or without a ship date, and if we receive an order with no alternate ship date, we will ship the order as soon as possible from the order date.
All DROPS patterns are carefully reviewed by Garnstudio, but we make reservation for possible mistakes and can not be held responsible in any way.
Nordic Mart uses a secure shopping cart system where all payments are transferred by the highest level of transaction processing security.
No credit card information is stored in Nordic Mart's database.
All orders need to be placed on our webstore. That way we get all the needed details entered correctly into our system. You can pay by Mastercard, Visa, American Express or Paypal. If you click the Paypal button there is also an option to pay by these credit cards + Discover, E-check and of course with your Paypal account.
Nordic Mart is committed to safeguarding your privacy. Please read the following policy to understand how your personal information will be treated as you make full use of our web site.
NordicMart.com collect information from its customers and users. Some personal information is gathered when you “proceed to check out” including but not limited to your name, billing address, physical shipping address (if different than your billing address), your email address, daytime telephone number, credit card number and expiration date.
When you visit the NordicMart.com web site you are sharing any information you provide solely with us at Nordic Mart. We use the information we collect from you to better serve your needs. When you place an order with us or register for our mailinglist, we assume you would not mind receiving offers from our company. If you wish to be removed from our mailinglist you can unsubscribe at any time at the bottom of the emails.
You can also write to us at:
Nordic Mart, 1229 A Carmel St , San Luis Obispo CA 93405, USA.
NordicMart.com may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights and property of anyone else that could be harmed by such activities. NordicMart.com may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. In the unlikely event that NordicMart.com are acquired, customer information would be one of the transferred assets.